CUSTOMER SERVICE

To finalize your order on www.amouage.com, you will be asked to choose a payment method to pay for the products in your shopping bag and any applicable charge

Depending on the chosen country, you will be able to select one or more supported payment methods. Purchased products and standard delivery shipping rates (when applicable) are usually billed in the nominated currency of the shipping destination* (i.e. the currency of the www.amouage.com selected country). Payment currencies currently supported on www.amouage.com are OMR, KWD, BHD, SAR, GBP, EUR and USD**.

All orders are placed with Amouage SOAC, registered in Oman, therefore your card issuer or payment method provider may apply other international bank charges. Amouage SAOC has no control over these charges and cannot predict their amount. If your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer.

Please, contact your issuing bank for further information before placing your order.

Once the payment is verified and authorization is received by your card issuer, the order is transmitted for processing.

In case of unavailability of products ordered, we will contact you by email or phone. If your order includes multiple products, you can choose to either cancel the whole order and be fully refunded or receive the available products. In the latter scenario, only the price of available products and the shipping costs will be debited.

In most countries, duties and VAT are paid by Amouage SAOC and not debited to customers. However, in some countries, additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Amouage SAOC has no control over these charges and cannot predict their amount. Please, contact your local customs office for further information before placing your order or contact us for further clarification on your existing orders.

You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Amouage SAOC reserves the right to modify at any moment and without prior notice the price of products offered on www.amouage.com.

Amouage.com accepts the following methods of payment:

Important payment information:

- If PayPal Express is chosen as a payment method, you will be billed in USD

- Please, note that prices for Afghanistan, Australia, Ghana, India, Iraq, Japan, Laos, Malaysia, Mongolia, Morocco, Myanmar (Burma), Nigeria, Pakistan, Philippines, Singapore, South Korea, Thailand, and Uruguay are in USD

- American Express is now accepted in the US and in the UAE only

- Apple Pay is not available in the following countries: Afghanistan, Australia, Ghana, Hong Kong SAR China, India, Iraq, Japan, Laos, Macao SAR China, Malaysia, Morocco, Myanmar (Burma), New Zealand, Nigeria, Pakistan, Philippines, Singapore, South Korea, and Thailand at the moment

- Postpay is only available in the UAE, see more information here